Does your device have a bad IMEI?

An IMEI is associated with any device capable of connecting to a carrier's network. See how to locate the IMEI of your device here. A bad IMEI can be due to many factors including, but not limited to, a device (such as a phone, tablet, watch, etc.) currently being active on an account, reported Lost or Stolen, or with an unpaid balance due on the orginal owner's account.

You can check the IMEI status of your device using IMEI24's check IMEI/ESN tool

If your device is currently under a finance plan with any network carrier, ensure that it is paid off before selling it to us.

After paying off your device, unlock it from your carrier to get the best offer! We normally will use a third-party unlocking service to unlock a network sim-locked device at a cost. This cost will be deducted from your offer if your device is sent to us with a network sim lock. Getting your carrier to unlock your device is really easy! Here is how to do it for all 3 major carriers:

• Telstra: Call Telstra on 13 22 00 to request a device unlock.
• Optus: Call Optus on 13 39 37 to request a device unlock.
• Vodafone: Call Vodafone on 1300 650 410 to request a device unlock.

If you’re unsure of the finance status of a device with an IMEI number, call your network carrier.

Does your device have any security access locks?

Almost every modern device comes with a security access lock of some sort. Laptops have user login accounts, Android devices have Google Activation locks, Apple devices have iCloud locks etc. Be sure to sign out from all accounts and remove all locks (if applicable to your device) before shipping to us.

Be advised that:

• We do not buy devices that have been reported lost or stolen. We will report such devices received to law enforcement.
• We do not buy devices that are not paid off or under financial contracts.
• We do not buy devices with password locks, activation and/or icloud locks.
• You will be responsible for the return shipping payment if you send us a device described in (2) and (3) above.

If you've got a damaged iPhone which still has your personal stuff and/or your iCloud still logged please click here to view a detailed tutoiral on how to factory reset your device remotely!